When a canvas has sold out in our shop but is available from the artist, you can lock in the price and reserve it with a pre-order! We'll bump your order to the top of our queue with that artist and expedite shipping where possible.

(psst...you can also use this option to have us snag your canvas when market is upcoming!)

It takes an average of 12 weeks for a pre-ordered canvas to arrive in our shop, but many are shipped sooner. We cannot provide a guaranteed time of arrival for preordered canvases as the industry is experiencing longer wait times due to demand.

When your canvas arrives in our shop, we'll text you about recommended threads and make sure you have everything you need to start stitching when it arrives.

For help at any time - with threads or any other questions - just open the live chat box below and ask. We love being your LNS, wherever you are!

We ship domestically via USPS or UPS. Free U.S. shipping is available for orders that total $75 or more. International orders ship via DHL with fees calculated at checkout based on destination country.

We do not accept returns on canvases, class fees, books, stitch guides or charts. We may accept returns on threads if they are unopened and purchased within the last 30 days. The fee for return labels will be deducted from refunds.

Additional terms and conditions may apply. You can read our full policy here.