Cancellation policy

Cancellation Policy
Some items in our store may be offered to you with subscription, event, or pre-order terms of service and policies. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscription Stitch Club
When you purchase a subscription to a stitch club you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Subscription stitch clubs are non-refundable and cannot be cancelled, but can be paused using tools in your customer account. Your order confirmation emails for each delivery will have links to your order and subscription details. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Retreats, Classes, and Other Events
When you purchase a seat for a retreat, class, or other event, you are responsible for the materials required for the event, which will be invoiced separately from the event fee, and up to 2 weeks prior to your arrival. The cost for kits and other event-related materials is estimated on the event details page. There is a limited cancellation window (48 hours after purchase), beyond which you will still be responsible for the full cost of the kits you committed to when securing your seat for this event. If circumstances require that Stitching Fox postpone an event, registrations will transfer to the rescheduled date. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you may be able to request a full or partial refund. See our returns policy for more details on returns and refunds.