When a printed stitch guide has sold out in our shop but is available from the artist, you can lock in the price and reserve it with a pre-order! We'll bump your order to the top of our queue with that artist and expedite shipping where possible.

We cannot provide a guaranteed time of arrival for preordered stitch guides as the industry is experiencing longer wait times due to demand, particularly for canvases, but unfortunately this affects stitch guide delivery as well.

We ship domestically via USPS or UPS. Free U.S. shipping is available for orders that total $75 or more. International orders ship via DHL with fees calculated at checkout based on destination country.

We do not accept returns on canvases, class fees, books, stitch guides or charts. We may accept returns on threads if they are unopened and purchased within the last 30 days. The fee for return labels will be deducted from refunds.

Additional terms and conditions may apply. You can read our full policy here.